Frequently Asked Questions
If you have any questions about our service that you don’t see here, please feel free to contact us and we’ll be happy to supply you with all the answers you need.
Call: 07341 443 618
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How much do you charge?
No house is the same, so therefore we carry out a meet and greet where we carry out a free no-obligation estimation to advise how long we feel it will take to achieve a Louchee Clean within your home.
Regular cleans are then charged by our hourly rate. Deep cleans, end of tenancy cleans and moving in cleans are charged at a service rate (not hourly rate) and this will depend on the size of your home and the depth of the clean needed.
Do we have to sign a contract?
No. We don’t like to tie you into long term contracts as why would you cancel if we are doing our job correctly? We are confident in the service we provide that we feel after having us clean for you… you won’t want to be without us. The only thing we ask you to sign is Louchee’s terms and conditions.
Will I have the same cleaner every time?
Consistency is key to us and therefore we ensure you have the same cleaner each time. The only time you would have someone different is when your cleaner is absent from work. We will always notify you of this so that you have control on whether you want someone different or want to wait until your cleaner is back in work.
Do you provide the cleaning products and materials?
Yes, we do. The only thing we ever ask a customer to provide is a hoover, mop and bucket to prevent contamination between different environments.
Do we need to be home for you to clean?
You don’t have to be, but if you prefer to be then that’s absolutely fine. If you want, be home then we would discuss gain of access with you prior to your cleaning date.
What do I do if I need to cancel or change my cleaning date?
All you need to do is get in touch and let us know. As long as you have given us enough notice so we can fill your slot, then there would be no charge.
When do I pay for the service and by which method?
Payment is due on the day of the by debit or credit card. VAT is charges on each clean and a VAT receipt can be supplied on request. For a one off, deep clean or end of tenancy clean, a minimum of 50% deposit will be required upon booking.
What happens if something gets broken during my clean?
Our Louchee Ladies always take extra care when cleaning your home. However, if an accident happened, we would be honest and inform you by leaving you a note and then contacting you as soon as possible. Once we have notified you, we will try and repair the item. If this can’t be achieved, then we would replace it.
Can you clean whilst I’m away?
Certainly. All we ask is for enough notice if your wanting an additional clean and for keys to access the property in your absence.
Do you have to come to the property to give me an estimation of cleaning time?
We do unfortunately. But this can be arranged around your work schedule or other commitments.
Are there any extra charges that I should be aware of?
We do charge a late fee payment for payments not received on the day of the clean. We also charge for the service if not enough notice has been given to cancel or postpone your clean. This information is included in our terms and conditions which we ask every customer to read and sign, so that there are no hidden costs.
Can I request a monthly clean?
Sadly, we don’t offer a regular monthly service, only weekly or fortnightly. However, we do offer a one off cleaning service, which is where you can enquire and as long as we have availability, we will book you in, once a free no-obligation estimation has been carried out.